SUPPORT · GLOBAL
SERVICE
NETWORK
A rim is only as good as the support behind it. Kelios field engineers operate from six regional bases on the world’s major mining frontiers — close enough to your pit to inspect a wheel, train a crew, and dispatch a part fast.
6
Regional field bases
6
Continents served
1
Business day to first response
24/7
Breakdown contact line
01 · FOOTPRINT
Six bases, the world’s pits
Field offices are positioned on the major surface-mining frontiers so an engineer is never more than a short flight from your operation.
China — HQ & Factory
Dalian
Engineering, forging, dispatch
Chile
Antofagasta
Andes copper & lithium belt
Australia
Perth
Pilbara iron-ore fleets
South Africa
Johannesburg
Bushveld & coalfields
Kazakhstan
Almaty
CIS haul-fleet support
Brazil
Belo Horizonte
Iron quadrangle
02 · WHAT WE DO ON SITE
Support that shows up
The service network is not a phone number. It is engineers who come to the pit, get on the wheel, and stay until the fleet is rolling.
01
On-site inspection
Field engineers visit the pit to inspect multi-piece assemblies, measure wear, and schedule rotations before a failure stops a truck.
02
Assembly & safety training
Hands-on training for your fitters on correct lock-ring seating, inflation procedure, and the service practice that keeps multi-piece wheels safe.
03
Rapid parts dispatch
Regional stock and air-freight options get a rim base, lock ring, or band to a stopped truck in the shortest route available.
04
Failure analysis
When a wheel fails — ours or anyone’s — we strip it, find the root cause, and feed the finding back into the next spec.
NEED AN ENGINEER AT YOUR PIT?
Tell us your location and fleet and we’ll route you to the nearest Kelios field base. Breakdowns are handled on a 24/7 contact line.